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Medical Coding Workflow

Coding and ACA Reporting Platform

An AI-assisted patient chart reader streamlining medical coders workflows.

Role
Lead Product Designer
Tools
Figma, OpenAI
Industry
Healthcare

Understanding the Problem Space

A leading healthcare provider's medical coding team was caught between outdated, siloed tools and a fragmented document landscape.

Coders navigated multiple systems just to complete routine tasks — each step requiring manual handoffs, redundant validations, and time-consuming document retrieval from scattered locations.

The result: unnecessary cognitive load on skilled staff and a slow, error-prone charting process.

Expand Process Flow Diagram

Designing the Solution

Discovery & stakeholder interviews

Conducted in-depth interviews with business stakeholders, medical coders, and technology architects. Had coders walk me through their process end-to-end to surface real pain points beyond what stakeholders assumed.

Current & Future State Blueprinting

Synthesized research into a current-state service blueprint mapping the full technology stack and user flows across the coding process — then defined the future state to align teams around a shared vision.

Requirementse & Feature Prioritization

Built an extensive backlog of features and requirements, then facilitated prioritization sessions to sequence design and development work against business impact.

Iterative Figma in Design

Designed complete end-to-end workflows in Figma, iterating through multiple rounds of feedback with stakeholders and coders. Demonstrated full functionality and edge cases to validate solutions before development.

Developer Handoff & Build Support

Partnered with engineering to translate the feature backlog into a structured sprint timeline — including effort estimates and delivery prioritization — to enable a smooth, confident build.
Expand ComplyIQ Wireframes

Outcome

Consolidating disparate tools into a single web-based application reduced charting time and eliminated friction across the workflow.

Backend automation removed the manual burden of locating and distributing charts, giving coders more time for the high-value work only they can do.

Days → Hours reduction in average charting time

One platform → replacing multiple disconnected systems

Expand Process Flow Diagram

Problem

Medical coders were navigating multiple outdated, siloed systems to complete routine tasks, creating manual bottlenecks and slowing the charting process.

Solution

Led end-to-end UX from stakeholder research and service blueprinting through iterative Figma design and developer sprint planning to consolidate the workflow into a single web-based application.

Outcome

Consolidating the platform eliminated manual distribution effort and reduced charting time, freeing coders to focus on higher-value work.

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